Refund policy

SlimnoseĀ® Return & Satisfaction Policy

At SlimnoseĀ®, we stand behind the quality of our products and want every customer to shop with confidence.

15-Day Satisfaction Guarantee

We offer a 15-Day Satisfaction Guarantee. If you are not completely satisfied with your purchase, please contact us within 15 days of receiving your order.

Our support team will carefully review your case and work with you to find the best possible solution, which may include:

  • A replacement item

  • Store credit

Lost or Missing Orders

SlimnoseĀ® is not responsible for packages marked as ā€œDeliveredā€ by the shipping carrier.

If your tracking status shows ā€œDeliveredā€ but you cannot locate your package, please:

  • Check with neighbors, family members, or building management

  • Look around common delivery areas such as mailboxes, porches, or reception desks

  • Contact your local carrier using your tracking number

If you still cannot locate your order after completing these steps, please contact us and we will do our best to assist you.

āš ļø Orders marked as delivered are not eligible for refunds.

Damaged Orders

If your order arrives damaged, please contact us within 15 days of delivery.

To help us review your request, please provide:

  • Clear photos of the damaged item

  • Photos of the packaging

  • Your order number

Please keep all packaging materials until your case has been resolved.

Requests submitted after 15 days may not qualify for a replacement.

Incorrect Orders

If you received the wrong item, please contact us within 15 days of delivery.

Please include:

  • Your full name

  • Order number

  • Description of the issue

  • Photo of the item received

Our team will review your request and arrange a replacement with the correct item if applicable.

Shipping Delays

While we always aim to deliver orders on time, delays may occasionally occur due to factors outside our control, including:

  • Carrier delays

  • Weather conditions

  • Customs clearance processes

We cannot guarantee delivery by a specific date, including holidays or special occasions.

Once an order has been shipped, it cannot be modified or canceled.

Sale Items

All sale or discounted items are considered final sale and are not eligible for replacement or store credit.

International Orders

All international orders are considered final sale and cannot be returned.

In rare cases where an international package is confirmed lost in transit, a replacement may be offered.

Need Assistance?

If you have any questions or need help with your order, please contact our support team:

šŸ“© infor@slimnose.com

We are always here to help and ensure you have a smooth experience with SlimnoseĀ®.

Thank you for choosing SlimnoseĀ®.

Warm regards,
The SlimnoseĀ® Team